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HAVOX FAQ
Find clear answers about HAVOX photo studios, model selection, orders, shipping, warranty, assembly and reseller opportunities.
Choose your HAVOX photo studio according to the size of the products you photograph.
HPB-40 Series: watches, jewelry, cosmetics and small objects.
HPB-60 Series: shoes, accessories, bags and medium-sized products.
HPB-80 Series: larger products, decor, bags and premium e-commerce visuals.
HPB Booth Series: mannequins, textile, artwork and XL products.
D models are equipped with 2 LED bars and are ideal for standard product photography. XD models include 4 LED bars for more power, better light control and more uniform results.
If you photograph reflective, detailed or premium products, the XD version gives you more flexibility.
HAVOX light boxes are designed for professional product photography with movable LED bars, durable materials and high color accuracy lighting.
They help you create clean, consistent product images without a full photo studio or a professional photographer.
Yes. You can use either a smartphone or a camera. Modern smartphones can produce excellent product photos when the lighting is clean and controlled.
HAVOX photo studios help you create bright, clean and professional-looking product images with soft, even lighting and reduced shadows.
HAVOX photo studios use high-power LED lighting with 93+ CRI for accurate color rendering. The light intensity can be adjusted to match your product and shooting style.
Products sold on the HAVOX website come with European two-pin plugs. For UK, USA and Canada orders, a suitable adapter may be added when preparing the order.
No. HAVOX photo studios are designed to photograph products placed inside the studio. Hanging objects from the structure may damage the fittings.
You can pay securely by credit card, debit card or PayPal. For professional quotation requests, bank transfer may also be available.
Contact us as quickly as possible. If the order has not yet been prepared or shipped, we will do our best to update it.
Once your order ships, you receive a confirmation email with your tracking number. Tracking information may take up to 24 hours to update.
If a product is available for pre-order, you will receive an estimated shipping date. Your order will be dispatched as soon as the product is back in stock.
For orders outside the European Economic Area, local customs duties, taxes or import fees may apply. These charges are not controlled by HAVOX and must be paid by the recipient.
If your company is eligible for VAT exemption, enter your VAT number during checkout or contact us before placing your order.
HAVOX orders are shipped from France.
Shipping costs are calculated at checkout according to your delivery country and selected shipping method. Free shipping may be available for selected destinations or order values.
HAVOX ships to many European countries and selected international destinations. Available shipping options are displayed at checkout.
Orders are usually prepared within 1–2 working days. Delivery generally takes 1–4 working days in Europe, depending on the carrier and destination.
We recommend being present because HAVOX photo studios are often too large to fit in a mailbox. Follow your tracking information to plan delivery.
HAVOX products are covered by a 2-year warranty on functional parts. Damage caused by misuse, accidents or normal wear is not covered.
Contact HAVOX support with your order number and photos or videos of the issue. Our team will review your request and help you find the best solution.
Return conditions depend on your order status and country. Contact HAVOX support before returning any product so we can guide you through the correct process.
A quick instruction guide is included with your product. Assembly is designed to be simple and does not require advanced tools.
Most light boxes can be assembled in around 10 minutes. Larger booth models may take longer depending on the model and setup space.
Use warm water and mild soap with a soft cloth. Avoid abrasive products that could scratch or damage the surface.
Yes. Contact HAVOX with the product model, quantity, billing details and delivery country. Our team will prepare a quotation for you.
Contact us and tell us more about your company, country, sales channels and distribution project. Our team will review your request.
HAVOX is mainly active in Europe and is open to distribution opportunities in North America, Australia, Japan and other relevant markets.
Still need help?
Tell us about your question and our team will get back to you.